Shipping and Returns

This item ships to locations within the 48 contiguous United States only. Free shipping applies to all scooters with some exceptions. Please contact us for details on which scooters do not qualify for free shipping. Returns are allowed for most brands with some exclusions. Please check the product page for details on which products do not qualify for returns and refunds. Please note that returns and refunds may be subject to administrative, restock, returns, and refunds fees. Please find specific return and refund details on each product page and/or under our resources section.

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all of your order details within 1 to 2 business days. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder we will void the pre-authorization and reach out to you via e-mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

Shipment process:

After your order is processed, we will confirm the product availability with the distribution warehouse. Shipping generally takes 2 to 7 business days from the point that your product's availability is confirmed. Once the product is confirmed we will proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are made available to us from the distribution warehouse we will issue those to you via email and/or sms to the contact information that you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at info@dtscooters.com. Expedited shipping requests are approved on a case by case basis. Please contact us for details on if your product will qualify for this option. Please review the shipping guidelines in our resources section for further shipping information and details.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@dtscooters.com and we will process an insurance claim on your behalf.

Returns:

Our return policies vary among the brands that we offer with the strictest policy being 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange. Please note that administrative and restocking fees may apply for returns and refunds. Please review each product page or our resources section for further details on returns and refund options and policies. No returns are accepted for ShopRider products or for any accessories from our store.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that returns may be subject to administrative, restock, and returns fees. Please review the product page and resources section for details.

Refunds (if applicable):

Once your returned item(s) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

Please note that the speed and timeliness of returns can vary depending on your bank/financing institution. If you haven’t received a refund yet, please check with your banking/financial institution first as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dtscooters.com

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Accessories also cannot be refunded. All ShopRider products are non-refundable.

Cancellations:

Any order that gets cancelled after 24 hours is subject to a 25% administration/restocking fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.

Customer Service:

We are a five-star rated company that has been in business for ten years! Over the years we have built and maintained strong relationships with our customers because of our stellar customer service! We look forward to providing you with the same level of service as we provide you with high quality products!

Research:

We have conducted research around the world and obtained feedback from thousands of customers on what products they think are best for traveling and handling mobility challenges. We place high value on what our customers think and what we’ve also experienced personally and think that this feedback will ensure that we provide you with the best recommendations for your scooter purchase!

Product Selection:

There are many options on the market for mobility scooters; however, we’ve hand-picked what we believe to be the best mobility scooters on the market just for you! We’ve considered the key factors that it takes to make a high-quality mobility scooter product and provided them here on our website saving you time, which we know is invaluable!

Our Focus Is Only On Scooters:

There are a number of online retailers that also offer scooter products but unlike them our only focus is scooters and no other mobility products. This allows us to focus only on scooters and provide you with the knowledge that you need to make an informed purchasing decision!

We Have Seen Many Lands:

Our team collectively has traveled to more than 50 countries and also many cities here within the United States as well. This means that we have extensive knowledge on the varying terrains that different destinations may have. This will help us to guide you in choosing the scooter that is perfect for your everyday and travel needs.

We Give Back:

We at Dynamite Travel strongly believe in giving and being a blessing to others! Therefore, for every sale that we make, a portion of the profits will go into a fund that we will use to provide free scooters to those in need. If you or someone you know would like to be added to our recipient list, please contact us for details. We also have a special referral program for our customers who refer others to our shop!