Basic Scooter TroubleShooting

Below are basic troubleshooting tips for your scooter. Remember to also consult your owner's manual for more detailed instructions.

Your scooter won’t power up:

• Make sure the key is fully inserted and turned on
• Make sure the battery box is seated correctly (tight and secure) on travel scooters. If it is a full size scooter, check to make sure all battery terminals are connected. If this is the initial set up of a full sized scooter, check to see if there are terminal covers on your batteries. Terminal covers must be removed for your scooter to take and hold the charge. Consult your owner’s manual for instructions.
• Reset the main circuit breaker by pushing in the circuit breaker button.

The scooter powers up, but will not move:

• Check to ensure that sure the scooter is in gear. If you can push the scooter, then it is in neutral. There is a yellow knob on the back of scooters which indicates a “locked” or “unlocked” position. If that yellow knob is set to “unlocked” your scooter will not move. Move the lever to the locked position. Turn the key off and remove it from the ignition switch. Reinsert the key and turn it back on.
• Your scooter may have “timed out”. Scooters automatically power down after they have been parked for a while to conserve battery power. To reset, turn the scooter off, remove the key and reinsert to restore normal operation.
• Check to see if your charger still plugged in. There is a safety on the battery charger that keeps the scooter from moving when the charger is plugged in, even if the charger is not plugged into an electrical outlet.

The scooter is making a beeping noise:

• Beep codes are designed to help easily troubleshoot a problem with your scooter. Count the beeps. The number of beeps tells you what the problem is. Look in your owner’s manual that came with your scooter. There will be a page that lists “beep” or “fault” codes for your particular model.
• Most Beep codes indicate something as simple as low battery charge, or the presence of one of the conditions explained above.