Shipping Guidelines

  1. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  2. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.

​An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 2-10 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company may contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.

The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.

Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck and/or pallet. You may also need scissors or a knife to cut off the padding and protective packaging. The total charge does not include inside delivery, removal of cartons, or assembly. 

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

  1. Accept the package, but make note if there is any damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a DT Scooters immediately by email to report any damages.
  2. If there is extensive damage to the carton, contact DT Scooters immediately by email.
  3. Please inspect the contents inside the package and check for any damages. If you find any damages please contact DT Scooters as soon as possible by email and also include pictures of the damages.